Customer Care

 

 

ORDERING & PAYMENTS

HOW TO ORDER?
Thankyou for shopping at MARLIE & CO. To purchase a product on our site, simply click on "add to cart" button  You can then go back to look at further products by clicking “continue shopping” which will take you back to the home page & add additional items to your cart. If you now have everything in your cart you wish to purchase, please click ‘Check Out’. Please note you will need to then enter your address details to finalise your online shopping.

PAYMENT CHOICES
Currently we are accepting payments via the paypal gateway and Stripe.  If you wish to pay via Credit card you may do so via these methods.  If you don't have a paypal account you can still use this gateway or the Stripe payment service without having to setup a paypal account.

REDEEMING COUPON CODES & GIFT VOUCHERS
Before proceeding to checkout you must enter any codes here.  You will see below the "proceed to checkout" button on the left side a box to enter the code. After entering click go and the site will automatically apply the discount.

 

PRICING
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All charges are in Australian Dollars.  Pricing includes GST.

 

DELIVERY
The delivery times provided by MARLIE & CO. are estimates only.
Items should reach you within 2-3 days for major cities and up to 5-7 days for remote areas within Australia. Should we become out of stock of a product we will advise you asap and you will have the option to change your order.  Please ensure you enter the correct delivery address. MARLIE & CO. will not be held responsible for incorrectly entered delivery addresses.

SHIPPING
We can ship to most addresses within Australia. Your purchase will be sent once payment is cleared and is sent via Australia Post.  For international destinations please email us at  shop@marlieandco.com.au


COMMUNICATION AFTER PLACING YOUR ORDER

After placing your order, you will receive an order confirmation, please keep this for your records. Once payment is confirmed, your order will be shipped. Once completed, you will receive a shipping confirmation.


RETURNS POLICY

At Marlie & Co., we want you to love our leather handbags as much as we do. If you are not completely satisfied for any reason, you may return your purchase in its original condition, with original packaging and proof of purchase. All returns and exchanges must be received at the Marlie & Co. office within 14 days of your purchase. Sale items are final and cannot be returned.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail, typically within 5 business days of receiving and processing the returned item.

We will refund the purchase price minus any shipping charges.

 

PRIVACY

By ordering on marlieandco.com.au you grant us the right to add your contact details to our database. From time to time we may contact you about offers and our products. You can easily be removed by either unsubscribing or contacting us at shop@marlieandco.com.au and we will remove you from marketing communications.


Your security while shopping online with MARLIE & CO.  is important to us, and we have taken reasonable measures to ensure your personal details are kept safe. All pages that require you to enter your personal information or payment details on our site are secure. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

 

LIABILITY
MARLIE & CO. is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse a order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. MARLIE & CO. is not responsible for the operation of or content on or through any site.

TERMS & CONDITIONS

The use of this site is governed by the policies, terms and conditions above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. MARLIE & CO.  reserves the right to make changes to this site and these terms and conditions at any time.

 

 

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